Privacy Policy
Last Updated: October 1, 2026 • Effective Immediately
At Budhbak (operated by Budhbak Apparels India Pvt. Ltd.), we respect your individuality and protect your personal information with the same integrity we bring to our streetwear. We collect only what is strictly necessary to fulfil your orders, calculate accurate delivery timelines, and maintain a seamless shopping experience.
1. Information We Collect
When you interact with Budhbak.store, we collect information in the following categories:
- Identity & Contact Data: Full name, verified mobile phone number (+91), email address, and billing/shipping addresses.
- Order & Delivery Information: Specific oversized garment size selections (S, M, L, XL, 2XL), 6-digit Indian PIN code, delivery instructions, and courier tracking identifiers.
- Transaction Identifiers: Payment attempt IDs, gateway order tokens (e.g., Razorpay/Mock gateway), transaction timestamps, and refund reference numbers. We never store your credit/debit card CVV or net-banking passwords.
- Technical Device Data: IP address, browser type, device resolution, and anonymous session identifiers used for fraud mitigation and UI responsiveness.
2. Legal Basis & How We Use Your Data
Under the Digital Personal Data Protection (DPDP) Act, 2023, we process personal data under lawful grounds of explicit consent and legitimate operational performance:
Order Fulfilment
Generating order receipts, dispatching garments via logistics partners (Delhivery, BlueDart), and transmitting SMS/Email dispatch alerts.
Fraud Mitigation
Preventing duplicate payment charges, verifying PIN serviceability, and protecting customer accounts against unauthorized checkout attempts.
Customer Support
Managing exchanges, processing 7-day hassle-free reverse pickups, and resolving garment sizing or fabric care inquiries.
Voluntary Updates
Sending notifications on new drop launches (Series 01–05) strictly when you have explicitly checked the optional marketing consent box.
3. Third-Party Sharing & Logistics
We never sell or rent your personal data to advertising brokers. We only share operational data with vetted enterprise service providers necessary to complete your order:
- Logistics & Courier Aggregators: Third-party couriers (Delhivery, BlueDart, Shiprocket) receive only your shipping name, delivery address, destination PIN, and contact phone number to coordinate doorstep delivery.
- Payment Processors: RBI-compliant payment gateways (e.g. Razorpay) securely process your credit card, debit card, UPI, and net-banking transactions using 256-bit encryption.
- Transactional Communications: SMS and email dispatch providers receive your contact information to deliver automated dispatch alerts and tracking updates.
4. Your Rights Under Indian DPDP Act 2023
As a valued customer, you retain absolute authority over your personal digital data:
Right to Access & Summary: You may request a machine-readable summary of all personal information and past order records associated with your account.
Right to Correction & Erasure: You can request corrections to outdated addresses or phone numbers, or request full deletion of non-tax operational data after the mandatory 7-day return window closes.
Right to Withdraw Consent: You may opt out of SMS or newsletter communications at any point with a single click or by emailing our privacy desk.
5. Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of the designated Grievance Officer are published below:
Designation: Data Protection & Grievance Officer
Entity: Budhbak Apparels India Pvt. Ltd.
Email: grievance@budhbak.store
Registered Address: Sector 16, Noida, Uttar Pradesh 201301, India
Response Turnaround: Acknowledged within 24 hours; resolved within 15 business days.